Privacy Policy

Trustworthy TC · operated by Trustworthy Transactions LLC · Farragut, Tennessee · Last updated November 11, 2026

What this app is

Trustworthy TC (app.trustworthytc.com) helps real estate agents and transaction coordinators track contracts, deadlines, tasks, documents and emails for their own transactions.

What we collect

• Your account: your email address and sign-in details.
• Your workspace: the transaction files, contacts, templates, tasks and documents you enter or upload.
• Connected email (optional): if you connect Gmail or Outlook, we store an encrypted permission token for that inbox and the address it belongs to.
• Emails about your files (optional): only if you turn on AI watching for an inbox — copies of the emails that are about one of your open transaction or listing files, and their PDF attachments (see below).
• Usage: counts of AI requests and pages read, to show your plan's allowance.

How Google and Microsoft data is used

Sending. When you connect a Gmail / Google Workspace or Outlook / Microsoft 365 inbox, the app asks for permission to send email on your behalf (Google scope gmail.send; Microsoft Mail.Send) and to read your email address. It uses that permission only to send the emails you write, approve or schedule in the app, from your own address.

AI watching (optional, off until you turn it on). If you turn on AI watching for an inbox, the app also asks for permission to read it (Google scope gmail.readonly; Microsoft Mail.Read). It uses that permission only for these features you see in the app:

• About every 10 minutes our server looks at email received and sent since the last check (and, the first time, the last 3 days), skipping spam, trash, drafts, promotions and social mail.
• An email is kept only if it is about one of your open files — the property's street address appears in it, or it is to or from a person who is on exactly one of your files. That email (sender, recipients, subject, text and date) is put on that file's Email tab, and its PDF attachments are saved to the file's Documents, where the app may check them with AI the same way it checks a document you upload.
• To show "emails waiting for a reply" in your morning email, we keep a short record (sender, subject, date, and which file) of the kept emails.
• Every other email is read only by our server, in memory, to decide whether it is about a file, and is never stored. With the reading permission alone, the app never sends, changes, labels or deletes anything in your mailbox.

AI inbox organizer (optional, off until you turn it on). If you turn on the organizer for an inbox, the app asks for permission to organize it (Google scope gmail.modify; Microsoft Mail.ReadWrite), which includes reading. It uses that permission only to add a label (Gmail) or category (Outlook) named for the property's street address — for example "123 Main St" — to emails that are about one of your files, and, if you choose Label & archive, to move those incoming emails out of your inbox into that label (Outlook: the Archive folder). It never deletes, sends or edits the content of any email, and never touches emails that aren't about one of your files. Turn the organizer off in Admin → My profile at any time; labels already added stay, and you can remove them in Gmail or Outlook.

Turn AI watching off at any time in Admin → My profile; the app stops reading that inbox right away. Emails already put on your files stay there until you delete them or the file.

Trustworthy TC's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not sell this data, use it for advertising, or use it to train AI models, and people at our company cannot read it except with your permission, for security, or as required by law.

How your data is stored and protected

• Data is stored with our hosting provider (Supabase, United States) and protected so each workspace can only be seen by its own members.
• Inbox permission tokens are encrypted before they are stored and are only readable by our server.
• Contract reading, document checks and drafting are processed by our AI provider (Anthropic) only to perform the task you request; it is not used to train their models. Email text is not sent to the AI.
• Emails the app sends for you are delivered through your connected inbox, or through our email provider (Resend) when no inbox is connected.

Support and troubleshooting

To run the service and fix problems we can see account information: your name and email, your plan and billing status, when you last signed in, how many contracts you've opened, which inboxes are connected, and a short record of errors the app ran into (what failed, on which screen, your app version and device type). Problem reports you send us include the same details.

We cannot open your files unless you allow it. If you turn on “Allow support access” (Admin → Help & support), Trustworthy TC support can view your files read-only for up to 7 days — nothing can be changed, sent or deleted — and every time we look is listed on that page. You can turn it off at any time.

Text messages

If you opt in to text reminders, we use your mobile number only to send deadline and task reminders you asked for (see Text message reminders). Reply STOP to opt out at any time. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Texts are delivered through our messaging provider (Twilio) only to send the reminders.

Sharing

We do not sell your data. We share it only with the service providers above to run the app, with people you invite into your workspace, or when required by law.

Your choices

• Turn AI watching or the AI inbox organizer off, or disconnect an inbox, at any time in Admin → My profile, or remove access from your Google / Microsoft account security settings.
• Turn the morning email off, or change its time, in Admin → My profile.
• Export your data from Admin → Workspace & AI → Data.
• Ask us to delete your account and data by emailing niki@trustworthytc.com.

Contact

Trustworthy Transactions LLC · niki@trustworthytc.com · trustworthytc.com